Johnson & Wales University

Student and Faculty Portal

Challenge: 

Johnson & Wales University (JWU) offers multiple resources to its students and faculty in the form of websites, tools and information to help them accomplish daily tasks related to managing their enrollment, academic performance, financial status and more. These resources were previously scattered across many websites and applications, each requiring a different username and password. The University needed a solution for managing its communications with students across all four campuses.

Response: 

We developed a comprehensive approach that included initial research and requirements gathering, build support and quality assurance, and design and deployment of a dynamic marketing campaign. The result was jwuLink, a collection of links to key communications, tools, websites and support, which allowed easy access with just one username and password. The jwuLink web portal is now an essential part of users’ daily routines, reducing the time spent searching for necessary information, and making group communication more streamlined and relevant with fewer lost password inquiries.